-
Prototype is different with the general product, usually it’s short delivery, urgent processing, and some aspects could not be achieved exactly the same with the drawings. We’ll have adjustment gap for customer assembly. And some details from drawings may not be achieved by machining, the functionality will be weaker than general product, this is a common phenomenon of prototype, and it is not a quality problem. In the data analysis stage before place the order, our engineers will communicate these issues with customers specifically.
-
Please provide your inspection report with some pictures to show all defects on the product, we will check our inspection records, and discuss with you for next step. In general, if it is a defect caused by our quality problems or shipping problems, we will replace the bad product as soon as possible. If you can ship the product back to us according to our guide, you have the option of refunding.
There is some general industry norm on here:
Regarding the prototypes, it means
Regarding plastic injection molding and pressure die casting T1 (first trial samples of tooling) samples, they are never completely satisfactory, this is an industry norm. For example, T1 samples rarely carry the final finish/texture per your drawing, and normally with some injection defects, so we need to modify the design and have tooling changes made as the customer often finds.
-
We can expedite the execution of orders conditionally, such as the adjustment of customer's production plan, the urgent need for project testing, etc. We often coordinate with the overtime needs of customers, and timely consultation with customers on the possible additional costs. Of course, stabilizing production according to plan is the best choice.
-
Due to the nature of Manufacturing, the production of parts can sometimes take longer than expected, which in turn may result in delays in receiving your order. In these cases, we'll make sure to immediately email you with an update, with the new estimated shipping date and the reason for this delay.
If you have missed this notification or have any questions, please contact us via email.
-
In order to ensure the high quality of our products, we have established a professional quality control department. We maintain ISO-certified quality management system for the design, development, and manufacture of our products by plastic molding and die casting process, we are also committed to push our prototype plant under ISO-certified quality management system. From the very beginning, we receive the customer's design, the purchase of materials, and the final product. This series of production processes will be handled by our skilled engineer team and quality inspection team. For more information, please find more details on our Quality Assurance webpage.
